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Terms & Conditions

Terms & Conditions

Coral Reef Online booking Terms and Conditions

Online bookings for both swimming and the Coral Spa can be made up to 4 weeks in advance.

All sessions are bookable online, spectator admissions are processed and charged at reception and not bookable online.

Customers that have booked online can bypass the main reception queue to the online bookings desk at reception. Please follow the online booking desk signage (to the left of the main queue).

Please present either a copy (printed or electronic) of your booking confirmation and present it to reception on arrival. Here, you will be issued your pool bands at the start of your session.

No refunds or transfers will be given.

FACILITY TERMS AND CONDITIONS:

Please be aware that all children under the age of eight must be accompanied in the water by a responsible adult aged 18 or over, with at least one adult for every two children.

It is the parents/guardians responsibility to provide arm bands or floatation devices for any child who requires these aids.

Pool supervision rules apply.

Please arrive 15-30 minutes prior to your booked swimming session.

Swim sessions at Coral Reef Waterworld are for a guaranteed two hours, beginning from the stated start time of your booked session, including changing time.

Admission to the changing village is not permitted until the start of booked swim session

Customers that have booked into the Coral Spa will need to have ID (driving license, passport, Pass accredited ID) as proof that they are over 18 years old.

Your band colour will be called out via the pool announcement system to signify the end of your session. Customers should leave the pools swiftly at the end of their swim session.

All normal pool rules apply, these can be found on our website.

Lockers operate using the new design of £1 coin and is returnable.

If, for reasons beyond our control, your session is cancelled, we will endeavor to contact you prior to your arrival at Coral Reef Waterworld and a full refund will be given. If you have not adhered to the Admissions Policy and the supervision ratio, you will not be allowed entrance into the pool.

PARKING TERMS AND CONDITIONS:

The car park at Coral Reef Waterworld is operated on a pay & display basis with car park enforcement rules apply. Failure to do so may result in a penalty charge.

It can be very busy at weekend, school holidays and bank holidays so please arrive with sufficient time to park safely, we advise arriving 15/30minutes prior to your session as late arrival will mean reduced time in the pools.

Please keep your £3.00 refund parking ticket stub, ready to present to reception upon arrival, which will be refunded back to you for free parking. Your parking tickets are valid for up to five hours.

Spectators can pay £3.25 upon arrival, the fee for which includes a free tea or filter coffee.

Blue badge holders are exempt from the parking restrictions provided your badge is clearly displayed.

RESTRICTIONS OF USE ON THE GIANT WATERSLIDES:

The Cannon (Fast Slide)
- Body Slide
- Must be at least 1.2m tall to ride
- Only open to those aged eight and over

Aqua Splash (Family Slide)
- Body Slide
- Single riders must be 1.2m tall (or over)
- Children under this height can ride accompanied by an adult aged 18 or over

Storm Chaser (Medium Slide)
- Raft Slide
- Single riders must be 1.2m tall (or over)
- Children under this height can ride accompanied by an adult aged 18 or over in a double raft

Poseidon’s Peril (Space Crater)
- Raft Slide
- Must be at least 1.2m tall to ride
- Only open to those aged eight and over

Maelstrom
- Raft Slide
- Single riders must be 1.2m tall (or over)
- Children under this height can ride accompanied by an adult aged 18 or over in a double raft

VOUCHER TERMS AND CONDITIONS:

To redeem gift vouchers

Buy your Coral Reef Waterworld Gift Vouchers now and use them to book your tickets later!

Gift voucher for use of Pools and Coral Spa (includes use of Giant Waterslides during Family fun with Flumes sessions)

Valid for 6 months from Purchase, gift voucher code can be used more than once until full value has been redeemed.

When purchasing multiple gift vouchers for different people, please do so in seperate transactions, otherwise the different vouchers will show on the same confirmation email.

Gift vouchers are for online redemption only and cannot be transferred or refunded. Vouchers can only be redeemed against a swim admission only (swim 4 everyone or family fun with flumes sessions) and cannot be redeemed against retail or food/beverage items. Voucher cannot be resold and cannot be redeemed for cash. Redemption of this gift voucher is for online ticket prices at time of booking (these are subject to change from April 1st 2019)

You can check session times and availability online by looking at our booking pages for the selected event to book onto the relevant day.

Coral Reef/Everyone Active reserves the right to cancel vouchers at any time.

All voucher users are bound by all terms and conditions of Coral Reef and Everyone Active.

Terms and Conditions for Everyone Active

By using this website you agree to be bound by these terms.

In addition to these terms, this site is subject to the laws of the United Kingdom and the law that applies to these terms is the law that applies to where you reside.

If you are unsure what to do you should contact us for further information.

Health Commitment Statement
Membership Terms & Conditions
Cancellations & Refunds
Online Terms & Conditions
Facility Terms & Conditions
Privacy Policy
Child Safeguarding Policy
Equality and Diversity
Swimwear Policy
WIFI Terms and Conditions
GDPR Statement

Third Party Provider Terms & Conditions

Nutrition Complete Terms & Conditions
Sports Passport Terms & Conditions

Trouble with your purchase? Contact Coral Reef Waterworld

coralreefinfo@everyoneactive.com 01344 862525

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Coral Reef Waterworld

Company Name: Sports and Leisure Management Limited